Effective Date: July 8, 2025
Thank you for choosing TVPrime8K.com. We want you to be fully satisfied with your experience. This Refund and Returns Policy explains when you can request a refund, what conditions apply, and how to contact us.
1. 7-Day Money-Back Guarantee 💸
We proudly offer a 7-Day Money-Back Guarantee on all new subscriptions.
You are eligible for a full refund if:
- You request a refund within 7 days of your purchase.
- You are unsatisfied with the service for any reason.
- You have not violated our Terms of Service (such as account sharing or abuse).
- You have contacted support first to allow us to resolve any issue.
To request a refund, contact our support team via email or WhatsApp. Refunds will be processed to your original payment method within 3–7 business days.
2. Refund Eligibility ❗
After 7 days, no refunds will be issued unless there is a qualifying exception (see below). The 7-Day Guarantee applies to first-time purchases only and not to renewals or upgrades.
3. Non-Refundable Situations 🚫
You are not eligible for a refund if:
- You request a refund after the 7-day window.
- You used the service heavily and consumed significant bandwidth.
- You violated our Terms of Service.
- You experienced issues related to your own internet, device, or app setup.
- You opened a PayPal dispute or chargeback without contacting us first.
4. Exceptions (Case-by-Case Basis) ✅
We may still offer a partial or full refund after 7 days in certain cases, such as:
- Duplicate or accidental payment.
- Service not delivered within 48 hours and you contacted support.
- Major unresolved technical issues directly caused by our system.
Please note: refunds beyond 7 days are not guaranteed and are handled at our discretion.
5. Chargebacks & Disputes ⚠️
Opening a chargeback without contacting us first will result in:
- Immediate account termination.
- Loss of access to all services.
- Permanent ban from future purchases.
We are here to help. Always reach out before opening disputes.
6. Contact Us for Refund Requests 📬
To request a refund, please contact our support team with your payment receipt and reason for the request:
TVPrime8K Support Team
📧 Email: support@tvprime4k.com
📱 WhatsApp: +447888892117
🌐 Website: TVPrime8K.com
We’re available 7 days a week and respond quickly.